Effective November 1, 2026
Because our products are research compounds, we cannot accept returns once an order has shipped. We stand behind every order and will make it right if something arrives damaged, incorrect or missing, or does not match its Certificate of Analysis.
Order cancellations
You can cancel an order for a full refund any time before it ships. Email us with your order number as soon as possible. Orders that have already shipped cannot be canceled.
Damaged, incorrect or missing items
- Email contact@thethreeaminos.com within 7 days of delivery.
- Include your order number and clear photos of the outer packaging, the contents, the vial label and the packing slip.
- Once verified, we will send a replacement or refund the affected item.
Product does not match its specification
If you believe a product does not match the identity or purity shown on its product page or COA, contact us within 30 days of delivery with your order number and lot number. If confirmed, we will replace the product or refund its price.
Lost packages
If tracking shows no movement for 7 business days, contact us and we will open a claim with the carrier and send a replacement or refund once the carrier confirms the package is lost. Once the carrier marks a package delivered, it is your responsibility unless you purchased shipping protection, which covers packages that are marked delivered but missing or stolen. Without it, we will help you file a claim with the carrier.
Orders canceled by us
We may cancel any order that does not meet our Terms of Service or Research Use Only Policy, including orders that indicate human or veterinary use. These orders are refunded less any non-refundable payment processing fees, and the account may be permanently banned from future purchases. Orders we cancel for any other reason (for example stock or pricing errors) are refunded in full.
How refunds are issued
Approved refunds go back to your original payment method. Depending on your bank, funds usually appear within 5–10 business days.
Chargebacks
Please contact us before disputing a charge. We can usually resolve problems faster than a card dispute. Chargebacks for orders shown as delivered by the carrier will be disputed with order and delivery records.
Contact
contact@thethreeaminos.com · Monday–Friday, 9am–5pm Pacific
