Effective October 1, 2026
Because our products are research compounds, we cannot accept returns once an order has shipped. We stand behind every order and will make it right if something arrives damaged, incorrect or missing.
Damaged, incorrect or missing items
- Email contact@thethreeaminos.com within 48 hours of delivery.
- Include your order number and clear photos of the item, vial label and packaging.
- Once verified, we will send a replacement or issue a refund for the affected item.
Order cancellations
You can cancel an order for a full refund any time before it ships. Email us with your order number as soon as possible. Orders that have already shipped cannot be canceled.
Lost packages
If tracking shows no movement for 7 business days, or a package is marked delivered but you did not receive it, contact us. We will open a claim with the carrier and work with you on a resolution.
Orders canceled by us
We may cancel any order that does not meet our Terms of Service, including orders that indicate human or veterinary use. These orders are refunded minus any payment processing fees.
How refunds are issued
Approved refunds go back to your original payment method. Depending on your bank, funds usually appear within 5–10 business days.
Contact
contact@thethreeaminos.com · Mon–Fri, 9am–5pm PT
