Effective November 1, 2026
Where we ship
We ship to addresses within the United States only.
Processing time
Orders typically ship within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day.
If we cannot ship your order within this time, we will email you with the expected ship date and give you the option to cancel for a full refund. If we have not shipped within 30 days of your order, we will cancel and refund it unless you have agreed to the delay.
Shipping rates
- Orders of $200 or more (after discounts) ship free by expedited air mail (USPS Priority Mail, typically 1–3 business days after dispatch).
- Orders under $200: the shipping cost for your delivery address is shown at checkout before you pay.
Optional shipping protection (below) is the only other shipping-related charge, and it is added only if you select it.
Shipping protection (optional)
At checkout you can add shipping protection for 3% of your order subtotal (minimum $2.99). With shipping protection, if your package is:
- lost in transit (no tracking movement for 7 business days),
- marked delivered by the carrier but missing or stolen, or
- damaged in transit,
we will reship the affected items at no cost. To make a claim, email contact@thethreeaminos.com within 7 days of the carrier’s delivery date (or, for lost packages, within 21 days of shipment) with your order number and, for damage, photos of the packaging and contents. Shipping protection covers one reshipment per order and does not cover an incorrect address entered at checkout. The protection fee is refunded only if the whole order is canceled before it ships.
Without shipping protection, packages marked delivered by the carrier are your responsibility; we will still help you file a claim with the carrier.
Tracking
You will receive an email with a tracking number when your order ships. You can also view order status under My Account.
Packaging and storage
Compounds ship as lyophilized (freeze-dried) powder in sealed glass vials. We store inventory at -20°C before shipping.
Delivery and risk of loss
Title and risk of loss pass to you when the carrier marks your package delivered to the address you provided, except as covered by shipping protection if you purchased it. Please choose a secure delivery address and retrieve packages promptly.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect address. If you notice an error, email us right away and we will correct it if the order has not shipped.
Problems with delivery
For damaged, incorrect, missing or lost shipments, see our Refund & Returns Policy or email contact@thethreeaminos.com.
